Welcome to Purrfect Palace Pet Supply! Below are some common questions and answers that may help you with your shopping experience. If you have any further questions, please feel free to contact us at Mercuriussllc@gmail.com.

Ordering and Payment

Q: How do I place an order?
A: Simply browse our website, add the desired items to your cart, and proceed to checkout. You can follow the prompts to complete your purchase.

Q: What payment methods do you accept?
A: We accept various payment methods including credit/debit cards, PayPal, and other payment options as indicated during checkout.

Q: Can I change or cancel my order after it has been placed?
A: If you need to change or cancel your order, please contact us as soon as possible at Mercuriussllc@gmail.com. We will do our best to accommodate your request if the order has not yet been processed or shipped.

Shipping and Delivery

Q: What are your shipping options and costs?
A: We offer standard and expedited shipping options. Shipping costs are calculated at checkout based on your location and the weight of your order.

Q: How long will it take to receive my order?
A: Delivery times vary based on your location and the shipping method selected. Standard shipping typically takes 5-7 business days, while expedited shipping options are faster.

Q: Do you ship internationally?
A: Currently, we only ship within the United States of America.

Q: How can I track my order?
A: Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.

Returns and Refunds

Q: What is your return policy?
A: We accept returns for defective or damaged products within 30 days of receiving your order. Products must be returned in their original condition and packaging.

Q: How do I initiate a return?
A: To initiate a return, please contact us at Mercuriussllc@gmail.com with your order number and details about the product you wish to return. We will provide instructions on how to proceed.

Q: When will I receive my refund?
A: Refunds are processed once we receive and inspect the returned item. You will be notified via email once your return is processed. Refunds typically take 5-7 business days to appear in your account, depending on your bank or payment provider.

Products and Availability

Q: How can I find out if a product is in stock?
A: Product availability is indicated on the product page. If an item is out of stock, it will be marked as such, and you will not be able to add it to your cart.

Q: What if a product I want is out of stock?
A: If a product you want is out of stock, you can sign up for an email notification on the product page to be notified when it becomes available again.

Q: Do you offer bulk discounts for large orders?
A: For inquiries about bulk orders and potential discounts, please contact us at Mercuriussllc@gmail.com.

Account and Privacy

Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track your orders, save shipping information, and enjoy a faster checkout process in the future.

Q: How do you protect my personal information?
A: We use industry-standard security measures to protect your personal information. Please refer to our Privacy Policy for more details on how we handle your data.

Customer Support

Q: How can I contact customer support?
A: For any questions or assistance, please contact us at Mercuriussllc@gmail.com. We aim to respond to all inquiries within 24-48 hours.

We hope this FAQ section has been helpful. Thank you for shopping with Purrfect Palace Pet Supply!